Returns & Exchanges
At Asterom, we take pride in the craftsmanship of our handmade walking canes and want you to be completely satisfied with your purchase. If your cane doesn't meet your expectations, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and the correct warehouse address.
Pack with Care
Securely place the walking cane in its original packaging, ensuring all decorative handles and accessories are protected to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our studio for inspection.
Receive Refund or Exchange
Once our artisans verify the item's condition, we will process your full refund or ship your replacement handmade cane within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing